General Terms and Conditions

1. Provider identification

These General Terms and Conditions (hereinafter 'GTC') govern the rights and obligations of the contracting parties arising from a service agreement concluded between the Provider and the Client.

Business name: home
Registered address: Praha , CZ

Supervisory authority: Slovak Trade Inspection (SOI), Prievozská 32, 820 07 Bratislava, www.soi.sk.

2. Definitions

• Provider – home as the party delivering the services.
• Client – a natural person (consumer within the meaning of § 2(a) of Act No. 250/2007 Coll.) or a legal entity ordering services from the Provider.
• Consumer – a natural person who, when entering into the contract, does not act in the course of their business activity.
• Contract – a service agreement concluded between the Provider and the Client.
• Services – installation, configuration, integration and security of smart home / IoT systems, network infrastructure, camera systems and cybersecurity assessments.

3. Formation of contract

A contract between the Provider and the Client is formed upon mutual signing of a written work or service agreement. Completing the contact form or receiving a quotation does not constitute a binding offer to contract within the meaning of § 43a of the Civil Code.

A quotation issued by the Provider is binding for the period stated therein, typically 30 calendar days from delivery to the Client.

4. Scope of services and technical documentation

The exact scope, technical specification and pricing of each project are defined in a separate written contract and its annexes (technical documentation, cost estimate). In case of conflict between these GTC and the individual contract, the individual contract prevails.

5. Pricing and payment terms

Prices are agreed individually and stated in the contract. Unless otherwise agreed in the contract:

• Invoices are payable within 14 calendar days of the invoice date.
• The Provider is a VAT payer; prices are stated exclusive of VAT unless explicitly stated otherwise.
• In case of late payment, the Provider is entitled to statutory default interest under § 369 of the Commercial Code (Government Regulation No. 21/2013 Coll.).
• The Provider reserves the right to require an advance payment of up to 50 % of the contract price before commencing work.

6. Delivery and timelines

The delivery schedule is agreed in the contract. The Provider is not liable for delays caused by:

• unavailability of equipment from manufacturers or suppliers (supply chain),
• force majeure events under § 374 of the Commercial Code,
• failure of the Client to provide necessary cooperation.

7. Rights and obligations of the parties

• The Client must provide the Provider with necessary access to the premises, equipment and documentation required for proper performance of the contract.
• The Provider undertakes to perform services with professional care, in accordance with applicable technical standards and the laws of the Slovak Republic and the EU.
• The Client must not interfere with delivered systems without the Provider's written consent in a manner that could affect their security or warranty conditions.

8. Defects and warranty

The Provider provides a warranty for work performed and systems delivered for the period stated in the contract, typically 24 months. The warranty does not cover:

• defects caused by improper intervention by the Client or a third party,
• damage caused by natural disaster, power surge or external mechanical damage,
• normal wear and tear of components,
• defects in third-party hardware covered by the manufacturer's own warranty.

A Client who is a consumer may exercise rights arising from defects under § 622 and § 623 of the Civil Code. Complaints may be submitted in writing to the Provider's e-mail address. The Provider is obliged to handle the complaint within 30 days of receipt (§ 18(4) of Act No. 250/2007 Coll.).

9. Cybersecurity services – special conditions

Penetration tests and security audits are performed exclusively on the basis of the Client's written authorisation and solely within the scope of systems for which the Client has lawful authority. The Client declares that they are entitled to grant consent to test all systems included in the agreed scope. Test results are confidential and the Provider will not disclose them to third parties without the Client's express written consent.

10. Personal data protection

The processing of personal data is governed by a separate Privacy Policy, which complies with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.

11. Intellectual property

Documentation, software configurations, diagrams and other outputs created by the Provider within a project are handed over to the Client for use within the scope agreed in the contract. Unless the contract provides otherwise, the Client acquires a licence to use the outputs solely for their own operations. Further distribution, sale or sublicensing without the Provider's consent is prohibited.

12. Confidentiality

Both parties undertake to maintain confidentiality over all confidential information obtained in connection with the performance of the contract, both during and after its termination, for a minimum of 5 years. The party in breach of confidentiality shall compensate the other party for damages in full.

13. Withdrawal from contract

A Consumer has the right to withdraw from a distance or off-premises contract without giving a reason within 14 calendar days under § 7 of Act No. 102/2014 Coll. This right does not apply to service contracts if the service was fully performed with the consumer's express consent before the withdrawal period expired.

A Client who is a business entity may withdraw from the contract only on grounds expressly agreed in the contract or on grounds of material breach under § 345 of the Commercial Code.

The Provider is entitled to withdraw from the contract if the Client is in default of payment for more than 30 days or fails to provide necessary cooperation.

14. Alternative dispute resolution (ADR)

A Client who is a consumer has the right to contact the Provider with a request for remedy if they are dissatisfied with the handling of a complaint or believe the Provider has violated their rights. If the Provider responds negatively or does not respond within 30 days, the consumer has the right to file a proposal for alternative dispute resolution under Act No. 391/2015 Coll.:

• Slovak Trade Inspection (SOI) – www.soi.sk
• EU online dispute resolution platform – ec.europa.eu/consumers/odr

15. Governing law and jurisdiction

These GTC and all contractual relationships are governed by the laws of the Slovak Republic, in particular Act No. 513/1991 Coll. (Commercial Code) for B2B relationships and Act No. 40/1964 Coll. (Civil Code) for B2C relationships. Disputes shall be resolved before the competent courts of the Slovak Republic.

16. Final provisions

These GTC take effect on the date of their publication on the Provider's website. The Provider reserves the right to amend the GTC; amendments take effect on the date the new version is published. Contracts concluded before an amendment are governed by the GTC in force at the time of conclusion. If any provision of these GTC is invalid or ineffective, the remaining provisions remain in force.